About Bluebik – Ambition to Reality
Bluebik is the leading consultancy focusing on comprehensive advice on digital transformation to transform the capabilities of our clients through technological application. We provide transformation consulting consists of Management Consulting – advice on strategies and management, Digital Excellence & Delivery covering in-depth recommendations on digital and technological development within organizations, Strategic PMO – advice on tangible benefits and significant cost saving through clients’ business process, Big Data & Advanced Analytics – provide end to end solution for Big Data & Advanced Analytics from strategy to implementation.

About the role
Construct robust technology platforms to compete in a rapidly changing and dynamic market. If you are well-equipped with technical expertise and management skills, join us to help the leading companies of various industries to compete in a rapidly changing and dynamic market by developing and constructing technology platforms.

Work you will do
• Provide expert-level support to diagnose and resolve complex application issues, ensuring minimal disruption to business operations.
• Lead and manage the resolution of high-impact incidents, coordinating with various teams to restore service as quickly as possible.
• Guide and mentor junior support staff, fostering a collaborative and knowledge-sharing environment to build team capabilities.
• Identify, develop, and implement best practices and processes to enhance the efficiency and effectiveness of the application support function.
• Work closely with development, operations, and other relevant teams to ensure the stability and performance of applications, and to implement enhancements and upgrades.
• Maintain comprehensive documentation of support activities and prepare detailed reports on incidents, resolutions, and application performance.
• Participate in strategic planning and provide insights and recommendations for improving application support services and aligning them with business goals.
• Follow the security guidelines and working procedures.

Let us Talk About You
If you are someone with:
• Minimum 3 years’ in application helpdesk support
•Experienced in multiple issue tracking tools.
•Strong analytical and Problem-Solving skills.
•Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
•Having programming background and preliminary middleware knowledge.
•Ability to working in shift and on holidays.
•Ability to Troubleshoot and Diagnose problems.
•Ability to Communicate Effectively to help users fix their issues and feel satisfied with the experience, Writing and Editing Skills to create incident reports.
•Ability to do system operating following the troubleshooting guideline.
•Being flexible and open to regular changes.
•Desire to continue learning and improving.
•Certifications in incident management or related areas (e.g., ITIL Foundation) are a plus.

Why work with us
We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.

What we offer
We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!

Equal opportunity
Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies
Bluebik does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Bluebik employees or other parts of the business. Bluebik will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.