Role and Responsibility
About Bluebik – Ambition to Reality
Bluebik is the leading consultancy focusing on comprehensive advice on digital transformation to transform the capabilities of our clients through technological application. We provide transformation consulting consists of Management Consulting – advice on strategies and management, Digital Excellence & Delivery covering in-depth recommendations on digital and technological development within organizations, Strategic PMO – advice on tangible benefits and significant cost saving through clients’ business process, Big Data & Advanced Analytics – provide end to end solution for Big Data & Advanced Analytics from strategy to implementation.
About the role
To maintain the operational stability, cost-efficiency, and performance of AWS cloud infrastructure through proactive monitoring and real-time incident response. This role is responsible for ensuring the health of core AWS services, supporting CI/CD workflows, and coordinating effectively with internal teams and AWS support to achieve high availability.
Work you will do
- Cloud Infrastructure Monitoring: Maintain continuous oversight of network, server, and cloud infrastructure using Amazon CloudWatch and CloudWatch Logs to ensure the stability of core services including S3, Athena, Event Bridge, and DynamoDB.
- Real-time Incident Management: Respond to alerts and system events in real-time, performing technical triage and troubleshooting for network latency, hardware failures, and connectivity issues.
- Routine Maintenance & Security: Execute regular system health checks (Nodes/Container/CPU/Memory usage) and support system patching and security event mitigation to ensure environment integrity.
- Technical Escalation & Collaboration: Act as the primary interface between the support desk and Tier 2/3 engineering or AWS Support, while collaborating with Implement teams on CI/CD pipelines and Lambda provisioning.
- Operational Reporting & Documentation: Maintain up-to-date Standard Operating Procedures (SOPs), Monthly Incident Reports, and Quarterly Preventive Maintenance (PM) reports for effective problem management
Qualification
Let us Talk About You
If you are someone with:
- Bachelor’s degree in computer engineering, Computer Science, or a related technical field.
- 1-3 years of experience in application support or IT operations, with mandatory experience in AWS Cloud environments.
- Basic expertise in AWS infrastructure management and cloud-native services.
- Proficiency in issue tracking tools such as JIRA or ServiceNow.
- Ability to troubleshoot technical problems under pressure.
- Functional English communication skills for technical reporting and stakeholder coordination
- AWS Certified Cloud Practitioner is required.
- ITIL Foundation is preferred
Why work with us
We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.
What we offer
We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!
Equal opportunity
Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.
Recruitment agencies
Bluebik does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Bluebik employees or other parts of the business. Bluebik will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.