About Bluebik – Ambition to Reality
Bluebik is the leading consultancy focusing on comprehensive advice on digital transformation to transform the capabilities of our clients through technological application. We provide transformation consulting consists of Management Consulting – advice on strategies and management, Digital Excellence & Delivery covering in-depth recommendations on digital and technological development within organizations, Strategic PMO – advice on tangible benefits and significant cost saving through clients’ business process, Big Data & Advanced Analytics – provide end to end solution for Big Data & Advanced Analytics from strategy to implementation.

About the role
Construct robust technology platforms to compete in a rapidly changing and dynamic market. If you are well-equipped with technical expertise and management skills, join us to help the leading companies of various industries to compete in a rapidly changing and dynamic market by developing and constructing technology platforms.

Work you will do
• Lead and coordinate the response to major incidents, ensuring quick and effective resolution while minimizing business impact.
• Develop, implement, and maintain robust incident management processes and procedures, ensuring they are aligned with industry best practices.
• Act as the primary point of contact for incident escalation, providing timely and clear communication to stakeholders, including executive leadership.
• Conduct thorough post-incident reviews to identify root causes, lessons learned, and opportunities for process improvements.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the incident management process.
• Ensure that incident management processes comply with regulatory requirements and organizational policies, mitigating risks associated with incidents.
• Provide training and guidance to the incident response team and other relevant staff on incident management best practices and procedures.
• Maintain comprehensive documentation of incidents and resolutions and prepare detailed reports for management review and analysis.
• Work closely with application support teams, and other departments to ensure a coordinated and effective incident.

Let us Talk About You
If you are someone with:
• Bachelor/ Master’s degree in computer related field.
• At least 3 - 5 years’ experience in Incident Management.
• Good English communication skills (written and oral).
• Strong analytical and Problem-Solving skills.
• Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organization.
• Very good understanding of Incident Management, Problem Management and Change Management processes.
• Proficiency in incident management tools and systems.
• Knowledge of IT infrastructure and applications, including networking, databases, and systems administration.
• Strong interpersonal and teamwork oriented.
• Ability to work well under pressure, manage multiple incidents simultaneously, and meet tight deadlines.
• Being flexible and open to regular changes.
• Desire to continue learning and improving.
• Certifications in incident management or related areas (e.g., ITIL Foundation) are a plus.

Why work with us
We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.

What we offer
We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!

Equal opportunity
Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies
Bluebik does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Bluebik employees or other parts of the business. Bluebik will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.