Organizations must adjust their strategies in all dimensions to speed up transformation towards the new business normal. The escalating COVID-19 pandemic at present affects not only the ways of life for people around the world, but also the whole economic system. This is considered just the beginning of the nightmare, as global economies are expected to face another several months of economic recession and several years of recovery. Business organizations must expeditiously launch rigorous measures to handle the situation. Among the early measures taken by the organizations are reducing costs and keeping expenses down, with more focus shifting to investments in technologies to optimize work processes to gain competitive advantages and become a market leader. COVID-19 and post-COVID-19 situations will be key factors for unprecedented, disruptive changes towards economies, societies, and personal behaviors. Many work skills are going to be changed. Dedication or high work c...

As the waves of digital disruption start to shake every industry, those who are slow or cannot adapt themselves to changes might be swept away or destroyed eventually. One of the industries facing this clear impact is Retail Banking. An extensive network, or reliance on multiple branches, may no longer be an answer for the successful operations. What we may see now is the banks having to step up to transform their strategies and strengthen alliance to cater to the fast-changing behaviors of the customers at present and to be readied to change the ways of doing work on an ongoing basis.  Digitizing Work Processes for Starters Banking business is considered to involve a complicated work process with large documentation. When entering the digital world, not only do we have to turn paperless, but we also need to adjust our work processes such that everything runs smoothly, and can be managed automatically within a short period of time with the minimal number of procedu...