The business sector is facing new challenges such as digital disruption and the world of borderless competition where there are both local and international players and only strong competitors can grasp opportunities. Foreign businesses have successfully arrived. They include Grab which began as a ride hailing app and has already become a super app in […]
Even though the digital world has made it possible for businesses and customers to connect through an online platform for an easy exchange of products and services, a singular working channel in the form of either online-only or offline-only might not always be the best functional approach. This stands true because in the present circumstances, […]
The Differences between Omni-channel and Multi-channel Strategies With the steady increase in access points for the obtaining of products and services, modern businesses have started adopting the Multi-Channel strategy that comes equipped with various “Touch points”, so as to offer more options for accessing such services with simplicity and ease. The user experience may differ […]
